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It all started with a mom, her three kids, some mushy blueberries and one genius idea. Like most parents, Melissa Kieling aimed to send her children to school with the freshest and healthiest lunches possible. She grew up in a farming community in Iowa where her mom made everything from...

mushy blueberries and one genius idea.

Like most parents, Melissa Kieling aimed to send her children to school with the freshest and healthiest lunches possible. She grew up in a farming community in Iowa where her mom made everything from scratch and all of their food came from the backyard garden.

By the time Melissa had three school-age kids of her own, eating well away from home wasn’t so simple. She was frustrated with the disappointing options for keeping her kids’ lunches cool and safe at school. She'd have to stick toxic freezable gel packs in their lunchboxes, which inevitably got lost, or use wasteful plastic baggies of ice that always leaked. Even then, her kids complained that the fresh blueberries Melissa packed became too hot and mushy to eat by lunchtime.

One day Melissa thought to herself, “Why hasn't anyone put freezable gel inside the walls of a bag to keep things cool?” She cut apart a set of quilted ice packs and a shower curtain on her dining room table and pinned them together. Then she took it to her dry cleaner and asked her to sew together a prototype. Melissa popped the bag in the freezer overnight and gave it to her kids to test at school. To Melissa's delight, her bag finally kept healthy food cool all day! Her children raved about how fresh their meals tasted; soon Melissa's friends were asking for freezable lunch bags of their own. That’s when she realized that her idea had the potential to change lives everywhere. Families deserved a cooler that actually cooled, and she was just the mom to deliver it.

Melissa patented her idea, teamed up with a friend to start the business and worked with some of the best product manufacturers to bring her idea to life. In 2009 she launched the Personal Cooler, a foldable, freezable lunch bag that could keep food and drinks cool for hours—no ice packs needed.

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, if your item is defective and we are unable to exchange it with a new one and your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. We also do not accept return item due to change of mind. Additional non-returnable items: Gift cards Intimates Some health and personal care items To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at thenestaph@gmail.com. Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are you were offered the wrong size, if the item is defective or damaged. If you need to exchange it for the same item, send us an email at thenestaph@gmail.com and send your item back to: Tiffany Tuazon The Nest Attachment Parenting Hub, 214c Don Miguel St., San Juan City. Gifts If you are giving the item purchased as a gift or if you received an item from us as a gift, and need to have it changed to a proper size or type, please send us a photo of the order receipt together with the photo of the item to be exchanged through thenestaph@gmail.com Unfortunately, items given as gifts cannot be exchanged for a different item. Shipping To return or exchange your product, you should mail your product to: Tiffany Tuazon The Nest Attachment Parenting Hub, 214c Don Miguel St., San Juan City. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
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