Frequently Asked Questions

If you are ordering online, you can pay through credit card or Gcash via Paymongo. VISA or Mastercard Credit or Debit cards are accepted.

You can also opt to pay through any of our bank accounts BPI, BDO, Unionbank or Metrobank. The bank account details will be sent to your email after completing the checkout process.

Atome or Billease

We usually cancel all unpaid orders after 24 hours. Make sure you are ready to complete the payment immediately after placing the order as we are reserving the inventory for you. Once your account acquires 3 cancelled orders, all the loyalty points earned will revert back to zero.

In cases where you need to change anything from your order, please drop us an email or message our hotline. If your order is unpaid, we will then cancel the order and you can place a new order thereafter. If your order is already paid, please refer to the terms of service under returns and exchanges.

If your order is unpaid please drop us an email or message our webchat to have it cancelled.
If your order is already paid, please refer to the terms of service under refunds.

Order and Pay before 4pm and we ship them out to our partner courier the next working day. It usually takes 2 to 3 days for the item to arrive at your doorstep. On special cases like peak seasons, natural calamities, holidays or delivery to remote areas, your shipment might be delayed a few days more. Whenever we fulfill an order, you will receive an e-mail with order details and your tracking number for your reference. If you prefer to get shipping updates through SMS, make sure to turn this feature on in the options available upon checkout.

For in-store pick-ups, order and pay before 4pm and you can expect to receive an email or SMS from us notifying you that your order is ready with pick-up instructions. To ensure you get SMS notifications please turn this feature on upon check out. If you have multiple order numbers, please wait for us to confirm that all your order numbers are ready. For rider pickups, make sure your rider mentions ALL your order numbers to our releasing staff. The Nest APH will not be liable if the rider did not give us ALL of your order numbers.

The Nest APH offers free shipping during promotion periods. Please join our Viber community and FOLLOW our social media accounts IG @thenest_attachmentparentinghub or FB thenestaph to get updated on these promotions.

Message us immediately upon discovering any errors in the details you have provided. We will then try to rectify it with the logistics team. However, if your package has already been shipped out. We will have to coordinate this with our third party courier and they will either try to reroute it or return the undelivered parcel to us. In such cases, you as the client will be shouldering a new shipping fee to have it re-delivered to the correct address. Please take note that we communicate your order updates through the mobile number and email address that you have provided. If we get any incorrect information, The Nest APH will not be liable for any delays in the delivery or pickup of your order/s.

We take pride in doing quality checks on all our products. All orders are packed and documented with photos before releasing. Thus, we usually know if the item is sent out damaged, faulty or incomplete. However, in cases where the items are sealed inside its packaging or box, we have no way to inspect the contents of the products. As such, The Nest together with The Nest Partner Supplier and the courier service (if applicable) will then conduct an investigation regarding the matter. Your patience and cooperation is highly appreciated in this regard so that we can arrive at a fair conclusion.

For items with product warranties, we can easily help you claim the warranty with our The Nest Partner Supplier and have your unit replaced or serviced. Please refer to our Terms and Service under Product Warranty.

Our policy lasts 24 hours. You must report any missing, incorrect or defective items within 24 hours from receiving of the order and provide us with a complete, unedited and clear unboxing video that starts from its original packaging to the moment the missing or defective item/s have been discovered.

In other such cases, we only replace items if they are offered the wrong size, sent the wrong item or if it is defective or damaged upon receipt(for local or courier delivery) or upon releasing (for self-pickup). If your item is covered by a warranty, please refer to our Warranty Claims section.

We do accept change of size in the clothing and apparel category if it was requested within the same calendar month within office hours from when your order was placed.

Unfortunately, we do not allow any exchanges, refunds or order changes in cases of Change of Mind. Thus, we encourage you to finalize and confirm your line items before checking out. If you need any assurance or clarification about the products, just contact YNA, Your Nest Assistant

Several types of goods are exempt from being returned, such as but not limited to:

• Gift cards
• Intimates, like underwear and binders
• Some health and personal care items
• Personalized and customized items

To complete your return, please log in to your Nest Account, choose the order from where the item was bought and submit a return request. Please give us 1 to 3 working days to process and contact you for further instructions.
Note: We may require additional information or proof from your end. The company reserves the right to accept or decline return requests as governed by the laws in our territory.

Please do not send your purchase back to the manufacturer.

Most of our mechanical and electronic goods are covered by warranty from their respective service centers. Please refer to the product listing for the details regarding warranty terms and coverage. If you wish to claim the warranty or ask for assistance even after the warranty period has elapsed, don't hesitate to contact YNA, Your Nest Assistant.

Refunds will only be done for approved returns that we cannot exchange or replace immediately. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on your credit card company.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at thenestaph@gmail.com.

Items bought at a discounted price will have the same protocols for items that are bought at a regular price except otherwise if the sale item was bought with the flaw or expiry clearly stated in the product name or description.

If you are giving the item purchased as a gift or if you received an item from us as a gift, and need to have it changed to a proper size or type, please have the gifter process the exchange request through their Nest Account Dashboard. Unfortunately, items given as gifts cannot be exchanged for a different item.

For gifts that are bought under a registry, there will be no exchanges and refunds except for defective items. Given that the items are hand-picked by the registrant themselves, the gift orders are assumed to be exactly what the registrants have chosen. In case of double gifting because of a system glitch, an exchange can be done for a same or a higher priced item. Shipping to and from receiver will be care off the registrant.

In cases when the company is at at fault for sending incomplete or defective items, the company will shoulder the shipping fees to rectify the error. Provided that an unboxing video has been presented and that the buyer has reported the error within 24 hours upon receipt.

In cases when a size exchange is requested, the buyer will shoulder the shipping fees to and from our address. Provided that the exchange has been requested within the same calendar month and if the company has the requested item in stock.

For warranty claims, the buyer will be responsible for the logistics of the item for warranty and for claiming the item after servicing. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Yes we do! For more information about how to set-up your online gift registry with The Nest, please follow this link.

Gift Registry

We don't have these offers as of the moment but the good news is we have The Nest Loyalty Points that you can earn and use as cash vouchers for shopping

Start earning points and get instant rewards when you shop at The Nest APH. For more information about our Nest Loyalty Points please visit this page.

The Nest APH takes great pride in our after-sales service. When you browse through our product listings, you will see as listed regarding each product's warranty coverage and duration. Your order confirmation emails will serve as your proof of purchase. If in any case you encounter any issues with these products purchased from us, just send us an email at csr.thenestaph@gmail.com or through our webchat with a photo or video of the product in question together with your name and order number. Please allow 1 to 2 days for us to give you a feedback and instructions on how to make a warranty claim.

The Nest APH aims to helps families have an easy and seamless gift giving. Please refer to this page to find out all the gifting services we have. For any questions and inquiries please don't hesitate to message us through our webchat.

First of all, thank you for your interest in #NestMomPerks program. All you have to do is JOIN our The Nest APH Viber Community and you can automatically use and take advantage of our offers. Please refer to think link for the list of businesses and brands that are offering exclusive deals to our #NestMoms.

If you are a new mom or even a seasoned mom who needs assistance with regards to product choices and options, please do not hesitate to message us through our webchat Talk to YNA We will be more than happy to help you make worthwhile choices for you and your little one. Additionally, you can go to this link for the checklists we have prepared for every stage of your parenting journey.

The Nest HQ is located at 214c Don Miguel St., Brgy. Greenhills San Juan City.

We are glad to check out your brands and products! If you are interested to supply to us please fill up this Click Here and we shall get back to you asap.

If you have an online or a brick and mortar store, just contact us and we will consider having you on board our list of retailers and resellers. The brands that we distribute are Baby K'tan, Embe Babies and Baby Leaf Cloth-diapers.

Let us know what you have in mind and we will see if we are a good match to participate in your events and promotions. For collabs and content creators, you can email us at theNestAPH@gmail with your proposal.

If you are a business owner of a product or service related to our business you can participate in our #NestMomPerks program. Send us an email at thenestaph@gmail.com and we would gladly discuss these opportunities with you.