Frequently Asked Questions
How long would it take to deliver my order after payment?
For orders and payments received before 2PM, we ship them out the next working day. It usually takes 2 to 3 days for the item to arrive at your doorstep. On special cases like peak season holidays and in special cases, your shipment might be delayed a few days more. Rest assured we will follow them up for you. Whenever we fulfill an order, you will receive an e-mail with order details and your tracking number for your reference.
Do you accept exchanges and refunds?
We usually accept exchanges only for change of size or color of the same brand and type. Buyer shoulders shipping fees incurred to and from us for exchanges. Unfortunately, we don't do refunds except for defective items that we could not replace immediately.
Do you have a gift registry?
Yes we do! For more information about how to set-up your online gift registry with The Nest, please follow this link.
Visit our blog, just click on the tab "Product Info and Sizing" for more information about the brands that we carry.
How would I know which Baby K'tan size is best for me? What are the different fabrics?
click here for the information you need to know about Baby K'tan
click here for Sizing information.
What are the different types of Belly Bandit wraps? How to choose my size?
Just click on this link and you'll find everything you need to help you choose the best type of maternity support and post-pregnancy wraps.
What are the different Medela pumps? How would I know which one would best suit my needs?
We have all the Medela pump models available and we would love to help you choose the perfect one for your lifestyle. See information on this link.
click here for breast shield sizing.
We would like to give you a proposal about adding our products to your roster, how to go about it?
We are glad to check out your brands and products! Do send us an e-mail at theNestAPH@gmail.com and visit this link for more information about what we are interested in.
Can we resell or be a stockist of your distributed brands?
If you have an online or a brick and mortar store, just contact us and we will consider having you on board our list of retailers and resellers. The brands that we distribute are Baby K'tan, Belly Bandit and Baby Leaf Cloth-diapers.
Are you open to marketing partnership and events?
Let us know what you have in mind and we will see if we are a good match to participate in your events and promotions.